Shipping & returns

Preparation

Because the sets are embroidered to order, Katkotna publishes two speeds.

• Standard: 8 business days from confirmation.
• Rush: 2 business days, with an additional fee of SAR 50.

The rush fee gives the order priority. It does not replace the care of the stitching. A custom embroidery design, instead of one from the collection, is published at an additional SAR 30, after Katkotna confirms it can be stitched. These fees are separate from shipping.

Shipping

Katkotna ships to all regions of saudi arabia. After a set is ready, delivery is usually 1–3 business days after the set is ready. From the day the order is confirmed, the published arrival windows are 9–11 business days for a standard order and 3–5 business days for a rush order. Timing can move with the courier.

Shipping across Saudi Arabia is SAR 25. Please send a mobile number and a national address the courier can use.

Payment

This website does not take payment. Katkotna confirms the method in the WhatsApp conversation. The studio has published cash on delivery, with a reservation of SAR 25 when the order is confirmed. That reservation is part of the order total and is deducted from what is collected on delivery. Instalments through Tamara are also published, under Tamara’s own terms.

Returns and exchanges

Please read the name and the design before you confirm. The sets are embroidered for one order. If a set arrives damaged, the embroidery does not match the name you confirmed, the set is not what was agreed, or there is a fault in the making or the cloth, send the order reference and clear photographs on WhatsApp. Katkotna reviews those cases under its store policy and the consumer rules of Saudi Arabia.

If you need to change or cancel, write immediately. Whether it is still possible depends on the stage of the embroidery.

Colour

Screens and light can shift a colour slightly from the cloth in the studio. The photographs on each design are the ones Katkotna published for it.